Customer Experience Manager

Responsibilities: Lead and manage a team of customer support specialists with a focus on performance metrics and service quality. Build and refine operational processes to support a rapidly growing customer base in the FinTech space.

Requirements: Requires at least 2 years of team management experience and a background as an individual contributor. Experience in the payroll industry and a strong grasp of support performance metrics are required.

Key skills: Team Management, Customer Support Operations, Performance Metrics, Coaching, Escalation Management, Process Improvement, Payroll Industry Knowledge

Keywords: FinTech, Payroll Software, Back-office Software, Customer Experience, Customer Support, Account Management, HR-tech, Performance Metrics, Response Rates, Service Quality, Team Leadership