Customer Experience Specialist, Graphing

Responsibilities: Act as the subject matter expert for BioRender's data analysis product, providing high-touch support to enterprise partners and researchers. Bridge the gap between users and internal teams by translating customer feedback into actionable product insights for Engineering and Product teams.

Requirements: Requires a degree in data analysis, statistics, or life sciences with a strong quantitative foundation and experience with tools like GraphPad Prism. Candidates must have a background in customer-facing technical support, preferably within a SaaS environment.

Key skills: Data Analysis, Statistics, Biostatistics, Life Sciences, Customer Support, SaaS, Technical Communication, GraphPad Prism, Zendesk, Looker, Hex, Knowledge Base Management, Product Feedback Synthesis, Technical Troubleshooting, Stakeholder Management, Data Visualization

Keywords: Data Analysis, Statistics, Biostatistics, Life Sciences, SaaS, GraphPad Prism, Zendesk, Slack, Looker, Hex, Data Visualization, Customer Experience, Beta Launch, Technical Support, Scientific Communication, Product Insights, Knowledge Base, Quantitative Analysis, Peer-Reviewed Publications, Figure Panels