CUSTOMER RESOURCE SPECIALIST I (REMOTE)

Responsibilities: Provide customer resource and case management support for the PSOB Program, serving as a secondary point of contact for applicants and agencies. Responsibilities include managing electronic claim files, conducting proactive outreach, and resolving documentation issues in both English and Spanish.

Requirements: Requires a high school diploma and at least one year of experience in benefits, claims processing, or customer service. Candidates must be U.S. citizens, fluent in English and Spanish, and capable of obtaining a Public Trust clearance.

Key skills: Bilingual English/Spanish, Case Management, Customer Service, Claims Processing, Microsoft Office Suite, CRM Systems, Professional Communication, Organizational Skills, Documentation, Confidentiality, Public Trust Clearance, Interpersonal Skills

Keywords: Bilingual, Spanish, Case Management, Claims Processing, PSOB 2.0 Portal, Microsoft Outlook, Microsoft Word, Microsoft Excel, CRM, Public Trust, Department of Justice, OJP, BJA, Customer Resource Specialist, Government Contracting