CUSTOMER RESOURCE SPECIALIST II (REMOTE)

Responsibilities: Provide customer resource and case management support for the PSOB Program by coordinating claim activities and maintaining accurate records. Serve as a secondary point of contact for applicants and agencies to ensure timely communication and documentation completion.

Requirements: Requires a high school diploma and at least three years of experience in benefits, claims processing, or case management. Candidates must be U.S. citizens capable of obtaining a Public Trust background investigation.

Key skills: Customer Service, Case Management, Claims Processing, Microsoft Office Suite, CRM Systems, Professional Communication, Organizational Skills, Attention To Detail, Problem Solving, Confidentiality Management

Keywords: PSOB 2.0 Portal, Case Management System, CRM, Microsoft Outlook, Microsoft Word, Microsoft Excel, Public Trust, Department Of Justice, Office Of Justice Programs, Bureau Of Justice Assistance, Claims Processing, Customer Outreach