CUSTOMER RESOURCE SPECIALIST III

Responsibilities: Provide advanced customer resource and case management support for the PSOB Program within the Department of Justice. Maintain communication with applicants and agencies to ensure accurate documentation and efficient claims lifecycle management.

Requirements: Requires a high school diploma and at least five years of experience in benefits, claims processing, or case management. Must be a U.S. citizen capable of obtaining a Public Trust background investigation.

Key skills: Customer Service, Case Management, Claims Processing, Microsoft Office Suite, CRM Systems, Interpersonal Communication, Organizational Skills, Attention To Detail, Problem Solving, Confidentiality Management, Analytical Skills, Professional Communication

Keywords: PSOB 2.0 Portal, Case Management System, CRM, Microsoft Outlook, Microsoft Word, Microsoft Excel, Public Trust, Department Of Justice, Claims Processing, Benefits Administration, Government Contracting, Customer Resource Specialist