CUSTOMER RESOURCE SPECIALIST IV (REMOTE)

Responsibilities: Provide senior-level case management and customer resource support for the Public Safety Officers' Benefits Program. Coordinate claim activities, maintain electronic records, and serve as a primary point of contact for applicants and agencies.

Requirements: Requires a high school diploma and at least seven years of experience in benefits, claims processing, or case management. Must be a U.S. citizen capable of obtaining a Public Trust background investigation.

Key skills: Customer Service, Case Management, Claims Processing, Microsoft Office Suite, CRM Systems, Interpersonal Communication, Organizational Skills, Attention To Detail, Problem Solving, Confidentiality Management, Analytical Skills, Professional Communication

Keywords: PSOB 2.0 Portal, Case Management, Claims Processing, Microsoft Outlook, Microsoft Word, Microsoft Excel, CRM, Public Trust, Department Of Justice, OJP, BJA, Customer Relationship Management, Government Contracting