Customer Service Advocate

Responsibilities: Respond to and resolve customer inquiries regarding health benefits, eligibility, and claims on the first call. Guide customers through benefit plan options and assist them in using digital health platforms.

Requirements: Requires a High School Diploma or GED and at least one year of customer service experience. Must be proficient in Microsoft Office and capable of handling 50-70 calls daily in a remote environment.

Key skills: Customer Service, Computer Navigation, Microsoft Office Suite, Multitasking, Attention To Detail, Compassionate Communication, Health Insurance Knowledge, Digital Platform Proficiency

Keywords: Healthcare, Insurance, Medical Terminology, Benefit Plan Design, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Remote Work, Customer Advocacy, Claims, Eligibility, Consumer-Driven Health Care, Telecommuting