Customer Service Phone Agent (US, Remote)

Responsibilities: Serve as the primary point of contact for inbound phone inquiries to provide professional support and resolve customer concerns. Drive sales growth by recommending products and upselling through consultative conversations while maintaining accurate customer records.

Requirements: Requires at least one year of high-volume phone support experience and three months of sales experience. Candidates must be comfortable working remotely and proficient in using CRM or contact center platforms.

Key skills: Phone-based Customer Support, Sales, CRM Platforms, Verbal Communication, Active Listening, Problem Solving, Account Management, Upselling, Consultative Selling, Conflict Resolution, Time Management, Attention To Detail

Keywords: Aircall, Richpanel, Zendesk, CRM, E-commerce, Direct-to-Consumer, DTC, Health And Wellness, Food And Beverage, Regenerative Agriculture, Customer Satisfaction, Call Quality, Productivity Metrics, Inbound Calls, Account Updates