Customer Service Representative (Bilingual Arabic or Urdu)

Responsibilities: Deliver exceptional customer support via phone and chat for personal lines insurance policies, handling inquiries and billing. Process policy updates, endorsements, and cancellations while meeting service level agreements.

Requirements: Requires two years of agency experience in personal lines insurance and bilingual proficiency in Arabic or Urdu. A 2-20 or 4-40 license or industry designations like CPCU or CIC are preferred.

Key skills: Bilingual Arabic, Bilingual Urdu, Customer Service, Property and Casualty Insurance, Policy Processing, Billing Inquiries, Conflict Resolution, De-escalation Techniques, Multitasking, Written Communication, Verbal Communication, Problem Solving, Task Management, Insurance Systems, Office Software, Time Management

Keywords: P&C Insurance, Insurtech, Personal Lines, Endorsements, CPCU, CIC, 2-20 License, 4-40 License, Call Center, Bilingual, Arabic, Urdu, Remote Work, Customer Experience, Policy Administration, Billing