Customer Service Representative - Billing II

Responsibilities: Provide compassionate support to 50-70 callers daily to resolve escalated billing and healthcare concerns. Guide members through their health care plans to ensure they access the right care and understand their solutions.

Requirements: Requires a high school diploma or GED and at least 2 years of customer service experience in a healthcare-related field. Candidates must have knowledge of billing and eligibility processes and be available for various shifts between 8:30 AM and 8:00 PM ET.

Key skills: Customer Service, Billing, Healthcare Billing, Conflict Resolution, Outlook, Excel, Phone Systems, Chat Support, Automation, AI, Finance Knowledge, Eligibility Processes, Empathy, Productivity Standards, Quality Focus

Keywords: Billing, Healthcare, Customer Service, Patient Support, Finance, Eligibility, Remote Work, Call Center, Conflict Resolution, Outlook, Excel, AI, Automation, Healthcare Administration, Productivity Standards