Customer Service Representative

Responsibilities: The role involves managing client communications via calls and emails while documenting essential case information. The representative also supports case management and resolves client concerns in a professional manner.

Requirements: A high school diploma is required, with some college education and previous customer service experience preferred. Candidates must be proficient in Microsoft Office and possess strong empathetic communication skills.

Key skills: Customer Service, Communication Skills, Empathy, Microsoft Office Suite, Case Management Software, Multitasking, Time Management, Data Entry, Problem Resolution, Client Interaction

Keywords: Personal Injury Law, Customer Service, Case Management, Microsoft Office, Legal Support, Client Relations, Data Entry, Administrative Support, Legal Process