Customer Service Representative - Commercial Products (8/31 Start Date)

Responsibilities: Act as the primary contact for members to resolve inquiries regarding claims, enrollment, billing, and pharmacy benefits. Utilize the service recovery process to assist members in complex situations and ensure high levels of service satisfaction.

Requirements: Requires a high school diploma or equivalent and at least 2 years of customer service experience. Preference is given to candidates with experience in a healthcare-related setting.

Key skills: Customer Service, Verbal Communication, Written Communication, Multi-tasking, Time Management, Service Recovery, Claims Resolution, Benefit Explanation, Healthcare Knowledge, Conflict Resolution

Keywords: Healthcare, Health Plan, Claims, Enrollment, Billing, Pharmacy, Inbound Customer Service, Service Recovery, Telephonic Support, Commercial Products, Call Center