Customer Service Representative

Responsibilities: Handle inbound calls for child support customers across multiple states to provide accurate information and one-call resolutions. Document requests, complaints, and grievances while maintaining up-to-date program knowledge.

Requirements: Requires a high school diploma or GED and at least one year of customer service or call center experience. Candidates must be able to pass a background check and possess proficient computer skills.

Key skills: Customer Service, Call Center Operations, Microsoft 365, Avaya Phone Systems, One-Call Resolution, Documentation, Inbound Call Handling, Quality Monitoring

Keywords: Customer Service, Call Center, Remote Work, Microsoft 365, Avaya, Child Support, Inbound Calls, Quality Monitoring, Blended Call Queues, Customer Support