Customer Service Representative (CSR)

Responsibilities: The agent provides technical support to end-users via phone, email, and chat to resolve issues and facilitate sales. Responsibilities include managing customer escalations, recording call details, and providing feedback for training improvements.

Requirements: Candidates need 2+ years of experience in an inbound technical support call center and proficiency in Salesforce. A U.S. Security clearance at the Public Trust level or higher is preferred.

Key skills: Customer Technical Support, Call Center Operations, Salesforce, Problem Solving, Communication Skills, Troubleshooting, Chat Support, Email Support

Keywords: Salesforce, HL7, FHIR, NLP, Artificial Intelligence, Cloud Fax, Interoperability, Public Trust Clearance, IOS, HTML, Technical Support, Customer Service, Healthcare Technology, Data Transformation