Customer Service Representative - Government Products (8/31 Start Date)

Responsibilities: Act as the primary contact for members to resolve inquiries regarding claims, enrollment, billing, and pharmacy benefits. Provide high-quality service and utilize the service recovery process to assist members in complex situations.

Requirements: Requires a high school diploma or equivalent and at least 2 years of customer service experience. Preference is given to candidates with experience in a healthcare-related setting.

Key skills: Customer Service, Healthcare Knowledge, Verbal Communication, Written Communication, Multi-tasking, Time Management, Process Improvement, Service Recovery, Claims Resolution, Billing Inquiry Handling

Keywords: Healthcare, Health Plan, Claims, Enrollment, Billing, Pharmacy, Inbound Customer Service, Service Recovery, Call Center, Remote Work, Government Products, Health Insurance