Customer Service Representative II

Responsibilities: The Customer Service Representative II will respond to patient inquiries via telephone and email, assist patients in identifying concerns, and work collaboratively with internal departments for issue resolution. They will also manage patient accounts and coordinate referrals and follow-ups.

Requirements: Candidates must have a high school diploma or GED, with 3-5 years of relevant experience and knowledge of medical terminology and coding. Proficiency in Microsoft Office and the ability to manage time effectively in a fast-paced environment are also required.

Key skills: Interpersonal Skills, Professionalism, Initiative, Independent Work, Typing, Computer Knowledge, Medical Terminology, Medical Coding, Microsoft Office, Time Management

Keywords: Customer Service, Patient Inquiries, Telephone, Email, Issue Resolution, Patient Accounts, Referrals, Clinical Documentation, Discharge Summaries, Scheduling, Cerner, ECIN System, Demographic Verification, Care Team, Medical Terminology, Medical Coding, Microsoft Office