Customer Service Representative

Responsibilities: Provide information and support regarding SNAP EBT transactions while resolving customer complaints and inquiries. Document all interactions accurately and collaborate with other departments to escalate complex issues.

Requirements: Candidates must be at least 18 years old with a high school diploma and be fluent in both English and Spanish. A private home workspace with high-speed ethernet internet is required for this remote position.

Key skills: Customer Service, Problem Solving, Bilingual English and Spanish, Communication Skills, Computer Literacy, Conflict Resolution, Documentation, Empathy

Keywords: SNAP EBT, Customer Experience, Bilingual, Remote Work, Human Capital Solutions, Customer Satisfaction, Data Entry, Phone Support