CUSTOMER SERVICE REPRESENTATIVE

Responsibilities: The representative performs outbound dialing to communicate with potential customers regarding home loan refinances or new mortgages. They gather financial information and coordinate next steps between customers and loan officers.

Requirements: Candidates need 1-2 years of customer service or call center experience and proficiency in Microsoft Office. Experience in the mortgage or real estate industry is preferred.

Key skills: Outbound Calling, Customer Service, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Outlook, Communication Skills, Rapport Building, Mortgage Loan Knowledge, Sales

Keywords: Outbound Dialing, Mortgage Loan, Loan Origination Process, Refinance, Call Center, Microsoft Office, Financial Goals, Customer Experience, Real Estate, PST Time Zone