Customer Service Representative - Remote, OK

Responsibilities: Serve as the first point of contact for members to coordinate transportation services and resolve questions or concerns. Responsibilities include scheduling reservations, documenting customer interactions, and ensuring high-quality data entry.

Requirements: Candidates should preferably have a high school diploma and 0-2 years of high-volume contact center experience. Technical requirements include high-speed internet, a hardwired modem connection, and the ability to type at least 35 words per minute.

Key skills: Customer Service, Data Entry, Interpersonal Skills, Typing (35 WPM), Scheduling, Conflict Resolution, Communication, Time Management, Technology Adaptability, Documentation

Keywords: Non-Emergency Medical Transportation, Contact Center, Customer Experience, Healthcare Logistics, Remote Work, Data Entry, Member Services, Call Volume, Scheduling Software, HIPAA Privacy