Customer Service Representative

Responsibilities: Act as the first point of contact for customers via phone, chat, and email to resolve issues and complaints. Handle high volumes of interactions while maintaining performance metrics and upholding company compliance standards.

Requirements: Requires a High School Diploma or GED and at least one year of customer service experience in a contact center or retail environment. Candidates must be proficient with computers and CRM platforms and have experience working remotely.

Key skills: Customer Service, Conflict Resolution, CRM Proficiency, Verbal Communication, Written Communication, Multitasking, Active Listening, De-escalation, Digital Tool Proficiency, Attention To Detail

Keywords: CRM, iCasino, Online Sports Betting, Contact Center, Customer Experience, NFL Season, Remote Work, Inbound Calls, Outbound Calls, Digital Tools