Customer Service Representative, Spanish Speaking

Responsibilities: Provide high-quality customer support via phone, email, and chat while maintaining accurate account documentation. Coordinate with internal teams to resolve inquiries and provide feedback on customer pain points to improve AI responses.

Requirements: Requires a high school diploma and at least 2 years of customer service experience. Candidates must be able to obtain a Property and Casualty insurance license and be proficient with CRM and AI-enabled tools.

Key skills: Spanish Fluency, Customer Service, Problem Solving, Written Communication, Verbal Communication, CRM Software, Time Management, Multitasking, AI Support Tools, Troubleshooting, Documentation, Empathy

Keywords: Spanish Speaking, Property and Casualty License, P&C Insurance, CRM, Chatbots, Generative AI, Customer Experience, Insurance Industry, Remote Work, Troubleshooting