Customer Service Representative - Technical

Responsibilities: Deliver exceptional customer care for a high-volume tolling services program via phone, email, text, and web chat. Responsibilities include processing tolls, resolving charge disputes, and managing account updates while documenting service requests.

Requirements: Requires a high school diploma or GED and at least 6 months of customer service experience. Candidates must be fluent in English, possess basic to advanced computer skills, and reside in PA, TX, or VA.

Key skills: Customer Service, Technical Troubleshooting, Case Management, Communication Skills, Computer Proficiency, Microsoft Teams, Data Entry, Conflict Resolution, Attention To Detail, Multi-system Navigation

Keywords: BPO, Call Center, Tolling Services, Customer Support, Remote Work, Microsoft Teams, Case Management, Technical Support, Ethernet, DSL, Fiber, SDVOSB