Customer Service Representative

Responsibilities: Provide high-quality customer support across phone, email, and chat while maintaining accurate account documentation. Collaborate with internal teams and provide feedback on customer pain points to improve AI responses and processes.

Requirements: Requires a high school diploma and at least 2 years of customer service experience, preferably in a call center. Candidates must be able to obtain a Property & Casualty insurance license and be proficient with CRM and AI tools.

Key skills: Customer Service, Problem-solving, Written Communication, Verbal Communication, CRM Tools, Time Management, Multitasking, AI-enabled Support Tools, Troubleshooting, Documentation

Keywords: Property & Casualty Insurance License, P&C License, CRM, Chatbots, Generative AI, Call Center, Customer Experience, Insurance, AI Knowledge Bases, Troubleshooting