Customer Service Specialist - Full Time - Remote

Responsibilities: Provide first-line support to Ontellus clients via phone, email, and chat using SalesForce. Responsibilities include resolving inquiries, de-escalating challenging situations, and identifying cross-sell or upsell opportunities.

Requirements: Requires a high school diploma or equivalent, with a bachelor's degree preferred and previous customer service experience. Proficiency in SalesForce, Microsoft 365, and adherence to HIPAA privacy rules are essential.

Key skills: Customer Service, SalesForce, Critical Thinking, Empathetic Communication, Conflict De-escalation, Cross-selling, Upselling, Time Management, HIPAA Compliance, Microsoft 365, RingCentral, Remote Desktop Tools

Keywords: SalesForce, Microsoft 365, RingCentral, HIPAA, PHI, Healthcare Data, Customer Support, Remote Desktop, KPIs, Ontellus, Datavant, Medical Records, Legal Sector, Medical Sector