Customer Service Specialist

Responsibilities: Manage the corporate guest email inbox by responding to inquiries and resolving concerns in a professional, brand-aligned manner. Collaborate with corporate staff to track guest feedback trends and maintain accurate interaction records.

Requirements: Requires at least 2 years of customer service experience, preferably in hospitality, retail, or remote settings. Must be proficient in Microsoft Office Suite with exceptional written communication skills and the ability to work independently.

Key skills: Guest-First Mindset, Written Communication, Verbal Communication, Microsoft Office Efficiency, Multitasking, Prioritization, Problem Resolution, Reliability, Accountability

Keywords: Customer Service, Hospitality, Remote Work, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams, Guest Relations, Email Management, Corporate Communications, Retail, Problem Solving, Administrative Tasks