Customer Solutions Representative

Responsibilities: Manage and resolve escalated customer inquiries via phone, email, or chat to ensure a positive customer experience. Coordinate with internal teams to address root causes and document all interactions within the CRM system.

Requirements: Requires 2+ years of customer service or issue resolution experience and the ability to handle complex escalations. Bilingual fluency in English and French or Spanish is considered a plus.

Key skills: Customer Issue Resolution, Escalation Management, Problem Solving, Critical Thinking, De-escalation, Negotiation, CRM Documentation, Root-cause Analysis, Service Recovery, Time Management, Bilingual Communication, Professionalism, Empathy, Organizational Skills, Independent Work, Case Management

Keywords: Customer Solutions, CRM, Service Recovery, Root-cause Analysis, Home Improvements, Retail Management, Bilingual, Case Management, De-escalation, Remote Work, Customer Satisfaction, Performance Metrics, Compliance, Logistics, Home Services