Customer Success Manager

Responsibilities: Manage a portfolio of high-value customers to drive product adoption, retention, and expansion opportunities. Act as a trusted advisor by conducting business reviews and partnering cross-functionally to ensure measurable business value.

Requirements: Requires 3+ years of B2B SaaS customer-facing experience with a proven track record in managing renewals and executive relationships. Experience with hospitality technology or PMS software is considered a plus.

Key skills: Customer Success Management, Account Management, B2B SaaS, Renewal Strategy, Churn Mitigation, Business Reviews, CRM, AI Productivity, Problem Solving, Presentation Skills, Cross-functional Collaboration, Hospitality Technology

Keywords: SaaS, Customer Success, Account Management, Hospitality Technology, PMS, Hotel Software, Churn Risk, CRM, AI, Analytics, Business Reviews, Product Adoption, Retention, Renewals, Expansion