Customer Success Manager

Responsibilities: The Customer Success Manager ensures clients maximize value from ECFX products through proactive system monitoring and relationship management. They are responsible for resolving technical issues, driving product adoption, and improving operational efficiency.

Requirements: Candidates should have a bachelor's degree and preferably 2+ years of experience in legal software support or docketing. Proficiency with tools like Jira, Hubspot, and Confluence, along with strong analytical and communication skills, is required.

Key skills: Client Relationship Management, Technical Support, Problem Solving, Onboarding, Client Training, Requirements Gathering, Analytical Skills, Project Management, Documentation, Cross-functional Leadership, Communication Skills, Customer Experience

Keywords: Legal Technology, Docketing, Document Management Systems, DMS, Jira, Smartsheet, Confluence, Hubspot, CRM, Customer Success, Technical Configuration, SaaS, Legal Framework