Customer Success Manager - Unified Communications

Responsibilities: The Customer Success Manager is responsible for guiding clients through onboarding and maintaining strong relationships to ensure they achieve desired outcomes. They will monitor satisfaction metrics, provide ongoing support, and collaborate with internal teams to drive product enhancements.

Requirements: Candidates must have professional experience in customer success or account management within the technology or telecommunications sector. Proficiency in CRM tools and excellent communication skills are required to manage client relationships effectively.

Key skills: Customer Engagement, Relationship Management, Client Onboarding, Success Planning, Performance Tracking, CRM Software, Problem-Solving, Interpersonal Communication, Technical Support, Upselling

Keywords: Unified Communications, Customer Success, Account Management, Telecommunications, CRM, Azure, Security, Dynamics 365, Microsoft 365, Sipcom, Client Onboarding, Retention, Customer Experience, IT Services