Customer Support Agent

Responsibilities: Manage inbound customer tickets and social media inquiries across email and social channels to resolve order issues. Coordinate with fulfillment partners to fix shipment errors and identify recurring operational patterns to improve service.

Requirements: Requires prior customer support experience, preferably in DTC or e-commerce, with strong written English skills. Candidates must be detail-oriented and comfortable using helpdesk ticketing systems while maintaining a calm demeanor under pressure.

Key skills: Customer Support, Ticket Management, E-commerce, DTC Experience, Written English, Helpdesk Systems, SLA Management, Conflict Resolution, Detail Oriented, Proactive Problem Solving, Fulfillment Coordination, CSAT Improvement

Keywords: DTC, E-commerce, Fragrance, Skincare, Helpdesk, SLA, CSAT, SOP, Ticketing Systems, Fulfillment, Order Management, Social Media Management, Customer Retention, Remote Work