Customer Support - Part Time

Responsibilities: Respond to customer inquiries via email and live chat while troubleshooting technical issues and educating users on product features. Collaborate with cross-functional teams to improve customer satisfaction and maintain internal support documentation.

Requirements: Requires 3+ years of experience in Customer Support or Success, preferably within a high-growth technology startup. Must possess strong communication skills and proficiency with tools like HubSpot, Zendesk, or Google Workspace.

Key skills: Customer Support, Customer Success, Technical Troubleshooting, Written Communication, Verbal Communication, Product Education, Account Provisioning, Process Improvement, Customer Advocacy, Time Management, Problem Solving, Organization

Keywords: AI, Voiceover, HubSpot, Google Workspace, Notion, Slack, Auth0, Stripe, Zendesk, SaaS, Customer Experience, CX, Technical Support, Onboarding, Enterprise Software