Customer Support Representative (July26)

Responsibilities: Provide high-quality Tier 1/2 technical support to customers by resolving 10-20 tickets daily. Collaborate with internal product and implementation teams to ensure successful platform adoption and streamlined support procedures.

Requirements: Candidates should ideally have experience in technical customer service or a help desk role within a SaaS environment. A bachelor's degree or equivalent experience is preferred, along with familiarity with Zendesk and basic computer programming.

Key skills: Customer Support, Technical Troubleshooting, Ticket Management, Zendesk, Active Listening, Written Communication, Verbal Communication, Problem Solving, Cross-functional Collaboration, Client Relationship Management

Keywords: SaaS, Healthcare Technology, Zendesk, Tier 1 Support, Tier 2 Support, Customer Success, Help Desk, Technical Support, Remote Work, Ticket Processing