Customer Support Representative

Responsibilities: Respond to customer inquiries and resolve issues professionally across phone, email, chat, and social media. Document interactions accurately and collaborate with internal teams to maintain high customer satisfaction.

Requirements: Requires at least 2 years of customer service experience and C1 level English proficiency with a neutral accent. Candidates must have CRM experience and be available to work during Eastern Time business hours.

Key skills: Customer Service, English Communication, CRM, Ticketing Systems, Problem Solving, Multitasking, Professionalism, Customer Focus

Keywords: BPO, SaaS, Zendesk, Freshdesk, Intercom, Salesforce, Customer Experience, Eastern Time, Back-office Support, Ticketing System