Customer Support Representative

Responsibilities: Respond to client inquiries across multiple channels to help borrowers navigate education assistance and loan forgiveness programs. Document all interactions in the CRM and collaborate with teams to improve operational workflows.

Requirements: Seeking a process-driven individual with strong communication skills and high empathy for those facing financial stress. Must be a quick learner capable of following structured workflows and maintaining high attention to detail.

Key skills: Customer Support, Problem Solving, Professional Communication, Empathy, Attention To Detail, CRM Documentation, Case Management, Process Adherence, Time Management, Analytical Thinking

Keywords: Customer Support Representative, Education Benefits, Student Loan Forgiveness, Tuition Assistance, Loan Repayment, Refinancing, CRM, Ticketing Systems, Service Level Agreements, Managed Services, Case Notes, Workflow Optimization