Customer Support Specialist I

Responsibilities: The specialist handles inbound customer inquiries via email, live chat, and phone regarding billing, account information, and order statuses. They are responsible for providing first-call resolution and executing Tier One tasks like order entry and basic account management.

Requirements: Candidates must have at least one year of customer service and CRM experience, a high school diploma, and availability to work weekends. Proficiency in Microsoft Office and the ability to navigate multiple applications simultaneously are preferred.

Key skills: Customer Service, Salesforce, CRM Applications, Microsoft Office Suite, Verbal Communication, Interpersonal Communication, Problem Solving, Analytical Skills, Conflict De-escalation, Multitasking, Order Entry, Account Management

Keywords: Salesforce, CRM, Microsoft Excel, Microsoft Outlook, Microsoft Word, Geospatial Data, Aerial Imagery, First-Call Resolution, Tier One Support, Account Management, Customer Support, Remote Work