Customer Support Specialist II

Responsibilities: Manage routine customer cases from intake to resolution while utilizing EHR platform knowledge and AI-powered tools. Document resolutions in CRM systems and identify opportunities to improve support workflows.

Requirements: Requires a high school diploma and at least one year of customer service or support experience. Candidates should be comfortable with technology, CRM systems, and the use of AI for efficiency.

Key skills: Customer Service, CRM Systems, Case Management, Troubleshooting, EHR Platform Workflows, AI Tools, Written Communication, Verbal Communication, Salesforce

Keywords: EHR, CRM, Salesforce, AI-powered tools, Mental Health Technology, Behavioral Health, Case Management, Electronic Medical Records, E-prescribing, Billing Software, Customer Support, Healthcare Technology