Customer Support Technician

Responsibilities: Provide technical and product support to users via email, live chat, and phone to resolve inquiries and troubleshoot software issues. Collaborate with internal teams to document bugs and improve overall support operations and platform efficiency.

Requirements: Requires previous experience in customer service, preferably within a SaaS or technology environment, and proficiency in both Windows and Mac operating systems. Candidates must possess strong communication skills, a typing speed of 40+ WPM, and the ability to learn new software quickly.

Key skills: Technical Troubleshooting, Customer Service, SaaS Support, Microsoft OS, Mac OS, Web Browser Proficiency, Written Communication, Verbal Communication, Collaboration, Typing (40+ WPM), Problem Solving, Ticket Management

Keywords: SaaS, Customer Support, Technical Support, Troubleshooting, Microsoft OS, Mac OS, Web Applications, Ticket Volume, Quality Assurance, Customer Satisfaction, Remote Work, Live Chat, Product Support