Customer Technical Support Representative - Part Time

Responsibilities: Provide technical support to students and instructors via Zendesk by troubleshooting application issues and answering content questions. Manage user accounts and escalate complex technical issues to internal teams while tracking common trends.

Requirements: Must be a Sophomore or Junior pursuing a degree in CS, CE, IT, Engineering, or Math with basic programming knowledge. Requires strong written communication skills and availability to work evenings and weekends.

Key skills: Technical Troubleshooting, Zendesk, Written Communication, Account Management, C, C++, Python, Java, Matlab, MySQL, HTML, CSS, Javascript, Attention To Detail

Keywords: Zendesk, Technical Support, C, C++, Python, Java, Matlab, MySQL, HTML, CSS, Javascript, Troubleshooting, Customer Service, Education Technology, Account Management