Default Prevention Specialist

Responsibilities: Proactively communicate with students and graduates to resolve delinquent account balances and prevent default. Educate individuals on repayment options while maintaining accurate records and confidentiality.

Requirements: Requires a high school diploma or equivalent, with an associate degree and experience in collections or student services preferred. Candidates must possess strong communication skills and the ability to handle sensitive financial conversations professionally.

Key skills: Collections, Customer Service, Account Management, Financial Communication, Microsoft Office, Database Systems, Time Management, Professionalism, Empathy, Written Communication, Verbal Communication, Organization

Keywords: Default Prevention, Student Accounts, Repayment Options, Collections, Financial Aid, Customer Service, Account Resolution, Microsoft Office, Database Systems, Remote Work