Director, Client Service / Technical Customer Support

The Client Service Retail Director position resides within Operations and is part of the Retail Client Service Team within the Big Box account portfolio. This is a multi-faceted role responsible for service excellence and maintaining a deep understanding of customer needs and requirements. This is a people-centric leadership role focused on developing trust, providing coaching, and maximizing the talent of their team. This leader will be accountable for executional excellence of their team members and driving positive results for Amazon.