Director, Client Success

Responsibilities: Lead the end-to-end implementation and account management for large enterprise healthcare clients while building the overall Client Success function. Design scalable operational playbooks, hire and develop a high-performing team, and monitor key success metrics to drive client retention and expansion.

Requirements: Requires over 7 years of experience in Client Success or Account Management within healthcare or B2B SaaS, including 3+ years of leadership experience. A bachelor's degree is required, along with proven success managing large self-funded employer clients and using CRM tools like HubSpot or Salesforce.

Key skills: Enterprise Account Management, Client Implementation, Team Leadership, Strategic Planning, Project Management, Operational Excellence, Executive Communication, Data Analysis, CRM Management, Customer Success Strategy, Cross-functional Collaboration, Process Optimization

Keywords: Healthcare, B2B SaaS, HubSpot, Asana, Slack, Jira, Google Workspace, NPS, CSAT, Value-Based Care, Cardiometabolic Obesity, Enterprise Implementation, Account Management, Customer Success, CRM, Professional Services, Operational Playbooks, Self-funded Employers, Health Plans, ROI