Director, Contact Center Operations – Inside Sales

Responsibilities: Lead a compliant inside sales contact center focused on educating healthcare professionals to drive NRx and TRx growth. Oversee operational infrastructure, including technology stacks, workforce strategy, and performance analytics to optimize market impact.

Requirements: Requires proven experience managing inside sales representatives specifically targeting healthcare professionals. Candidates should possess strong leadership skills in remote environments and proficiency with CRM and contact center technologies.

Key skills: Contact Center Operations, Inside Sales Management, Salesforce, Workforce Management, Clinical Detailing, Performance Optimization, Data-Driven Coaching, CRM Management, KPI Tracking, Regulatory Compliance, Omnichannel Coordination, Strategic Planning, Budget Forecasting, Incentive Design, Stakeholder Management, AI Automation

Keywords: Veeva, Adobe Connect, Salesforce, NICE CXone, Genesys, 100ms, IVR, Sentiment Analysis, HIPAA, Fair Balance, NRx, TRx, TeleSampling, Teledetails, CME, Clinical Detailing, SOP, SLA, KPI, CRM, Omnichannel, Healthcare Professionals, Inside Sales, Workforce Management, Pipeline Analytics, Predictive Scoring, QA, NPS, CSAT, AHT