Director, Customer Experience Strategy

Responsibilities: Lead the CX Strategy function to shape the strategic direction of the post-sales organization, focusing on retention, expansion, and long-term customer value. Partner with the Chief Customer Officer to manage business planning, lifecycle design, and high-priority cross-functional initiatives.

Requirements: Requires progressive experience in strategy, analytics, or revenue operations within a B2B SaaS environment. Must possess strong analytical skills, experience leading distributed teams, and proficiency with GTM tools like Salesforce and Gainsight.

Key skills: Business Planning, Customer Lifecycle Strategy, KPI Frameworks, Cross-functional Leadership, Data Analysis, Salesforce, Gainsight, SQL, Business Intelligence Tools, Executive Communication, B2B SaaS Strategy, Revenue Operations

Keywords: DevSecOps, B2B SaaS, Customer Experience, Customer Success, Renewals, Professional Services, Customer Journey, GTM Strategy, Salesforce, Gainsight, SQL, BI Tools, Revenue Operations, Customer Retention, Customer Expansion, Asynchronous Work, Business Case Development, KPIs, Lifecycle Design