Director, Customer Success

Responsibilities: Lead and grow the enterprise and strategic account portfolio to drive retention, expansion, and long-term platform adoption. Build and operationalize the Customer Success function, including team leadership and the development of account planning frameworks.

Requirements: Requires 10+ years of experience in strategic account management or enterprise SaaS sales, with at least 3 years in a leadership role. Must possess strong executive presence and a proven track record of managing complex enterprise portfolios.

Key skills: Strategic Account Management, Customer Success, Enterprise Sales, Team Leadership, Account Planning, Executive Business Reviews, Churn Mitigation, Change Management, Consultative Selling, CRM Management, Salesforce, Retention Strategy, Expansion Strategy, Stakeholder Management, Post-Acquisition Integration, Customer Health Frameworks

Keywords: SaaS, Enterprise Accounts, Customer Success, Strategic Account Management, Salesforce, Retention, Expansion, Churn Risk, Account Planning, Executive Business Review, Towing Industry, Fleet Management, Embedded Payments, Marketplace Solutions, Change Management, Customer Health, Multi-stakeholder Relationships, Consultative Approach, Post-Implementation Engagement, Acquisition Integration