Director of Customer Support

Responsibilities: Lead the customer support organization by developing KPIs, SLAs, and operational systems to scale the support function. Oversee day-to-day operations and collaborate with product and operations teams to enhance the customer experience.

Requirements: Requires 7+ years of experience in multi-channel customer support and a proven track record of driving KPIs in a startup environment. A deep passion for enthusiast cars and experience with high-value transactions are highly desired.

Key skills: Customer Support Management, KPI Development, SLA Design, Team Leadership, Operational Scaling, Knowledge Management, Analytical Skills, Process Improvement, Stakeholder Collaboration, Strategic Planning

Keywords: Customer Support, KPIs, SLAs, Automotive Marketplace, Startup, Knowledge Base, Automation, High-Value Transactions, Title Transfers, Customer Experience, Operational Systems, Remote Work