Director of Engineering, Quality and Engineering Delivery

Responsibilities: Lead the functions ensuring high-quality software delivery, including quality assurance, technical support, and incident management. Establish the operational foundation, tooling, and metrics to drive engineering effectiveness and customer satisfaction across a multi-product platform.

Requirements: Requires 10+ years of experience in software engineering or operations, with at least 5 years managing QA or reliability teams. Must have proven success scaling operational processes in SaaS environments and implementing data-driven engineering metrics.

Key skills: Quality Assurance Strategy, Incident Management, Engineering Operations, Team Leadership, Test Automation, Release Readiness, SDLC, Stakeholder Management, SaaS Operations, Technical Support, CI/CD, Cloud Infrastructure

Keywords: Python, SQL, Selenium, Playwright, Serenity-BDD, Cypress, k6, Artillery, Snowflake, dbt, Apache Airflow, AWS, Terraform, LLM APIs, OpenAI, Anthropic, Vector Databases, Scikit-learn, PyTorch, GitHub, Jira, Confluence, Jellyfish, Datadog, New Relic, Grafana, CloudWatch, DORA Metrics, SPACE Framework, SOC 2