Director of Membership

Responsibilities: The Director of Membership provides strategic and operational leadership for membership growth, retention, and the overall member experience. This role manages the membership team and collaborates across functions to modernize systems and align lifecycle strategies with organizational goals.

Requirements: Requires a bachelor's degree and 10-15 years of progressive experience in membership or association management with demonstrated leadership. Candidates should possess strong financial acumen, AI literacy, and the ability to manage complex operations.

Key skills: Strategic Leadership, Membership Growth, Retention Strategy, Financial Management, Operational Excellence, Team Management, AI Literacy, CRM/AMS Management, Market Analysis, Stakeholder Collaboration, Budget Planning, Data Analysis, Executive Presence, Change Management, Member Lifecycle Management, Project Management

Keywords: Membership Management, Association Management, CAE, ASAE, CRM, AMS, AI Strategy, KPIs, Dues Modeling, Member Lifecycle, Churn Prediction, Paywall Governance, Market Segmentation, Onboarding, Everboarding, Data Governance, Business Intelligence, Professional Development, Strategic Planning, Revenue Forecasting