Director of Product - Client Services Tech Enablement

Responsibilities: Lead the development of three flagship products focused on workflow orchestration, AI-powered anomaly detection, and a client-facing portal. Drive operational excellence by defining and measuring metrics like cycle time and quality rates to improve client service delivery.

Requirements: Requires over 7 years of product management experience with a strong technical background in AI-native tools (LLMs, RAG) and B2B operations software. Must have a proven track record of shipping automation platforms and managing stakeholders across engineering and operations.

Key skills: Product Management, Generative AI, Workflow Automation, B2B Operations Software, API Integrations, Customer Facing Portals, Stakeholder Management, Data-Driven Prioritization, Team Leadership, AI System Design, Operational Excellence, Technical Product Management

Keywords: eDiscovery, Legal Technology, LLMs, RAG, Agents, Workflow Orchestration, Anomaly Detection, SLA Telemetry, Data Lineage, ETL Workflows, BPM Tools, Gen AI, Product Roadmap, Operational Pipeline, B2B SaaS