Director of Retail Operations

Responsibilities: Lead and oversee the Retail line of business to drive operational excellence, revenue growth, and customer satisfaction. Manage account manager teams and collaborate cross-functionally with Sales, Marketing, and Underwriting to ensure scalability.

Requirements: Requires over 7 years of experience in sales or retail operations, preferably within the insurance or fintech sectors. Must demonstrate strong leadership skills and proficiency in data-driven decision making using tools like HubSpot and Power BI.

Key skills: Strategic Planning, Sales Operations, Retail Operations, Team Leadership, CRM Management, Data Analysis, Cross-functional Collaboration, Performance Management, Process Improvement, Stakeholder Management, Coaching, Account Management

Keywords: Insurtech, Insurance, HubSpot, Power BI, NPS, KPIs, CRM, Retail Operations, Sales Methodologies, Risk Assessment, Go-to-market Strategy, Microsoft Office Suite, Google Drive, Regulatory Compliance