Director, Operations Learning Enablement

College Board -  Operations

Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.

Type:  This is a full-time position

About the Team

College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support.

The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports College Board digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage.

About the Opportunity

The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap between   product   design, systems implementation, and operational process   delivery . This role will lead the enablement strategy for our   Operations   Division , ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design. The Director of Learning Enablement will work closely with Operations and instructional design teams, platform/product owners,   process owners, technology,   and   subject matter experts   to   develop   training experiences and support adoption of   products and   tools .   This role requires a strong strategic process facilitator who   is capable of building   efficient workflows, collaborating broadly within a busy environment, and   build   stakeholder buy-in.

In this role, you will

• Learning Process Enablement & Optimization (40%)

• Analyze end-to-end learning delivery processes and   identify   opportunities to standardize workflows, prioritize processes, and increase efficiency.

• Develop process documentation, SOPs, and   enablement   toolkits that standardize how content is developed, approved, and deployed across teams.

• Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.

• Collaborate with   Operations,   Product   and   Program   partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.

• Governance and Standards Stewardship (30%)

• Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.

• Establish intake and prioritization processes for learning-related   requests   ensuring clear alignment with enterprise and learning goals.

• Serve as a liaison to   Operations,   Product   and   Program   teams to ensure processes   remain   smooth,   systems are nimble and efficient with governance structures   established   by the Ops L&D and   Knowledge Management   teams.

• Monitor and report on training creation, engagement, and user feedback to   establish   impact measurements for ongoing metrics and to inform strategic updates.

• Learning   Lifecycle   Management (30%)

• Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.

• Develop and   maintain   project plans, timelines, and risk mitigation strategies for   enablement   initiatives and process enhancements.

• Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.

About You

• 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.

• Strong   track record   in building scalable governance frameworks and   optimizing   learning or knowledge systems (preferably LMS platforms like   LearnUpon ).

• Demonstrated ability to   collaborate with   cross-functional teams and translate business processes into actionable workflows and enablement plans.

• Proficiency   in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).

• Knowledgeable in   content authoring tools with AI integrations and review processes.

• Excellent written and verbal communication, stakeholder facilitation,   and change   management   methodology   and   skills.

• Strategic thinker with the ability to balance big-picture planning with tactical execution.

• Proven ability to build relationships and influence others to action

• The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

All roles at College Board require

• A passion for expanding educational and career opportunities and mission-driven work

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving   timely , respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

• Authorization to work in the United States

About Our Process

• Application review will begin   immediately   and will continue until the position is filled.   This role is expected to accept applications for a minimum of 5 business days.

• While   the   hiring process   may vary, it generally   includes:   resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks .

What We Offer

At   College   Board, we offer more than a paycheck -   we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.   We’re   a self-sustaining nonprofit that believes in fair and competitive compensation   grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

• The hiring range for this role is $80,000–$130,000.

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.

• We aim to make our best offer upfront ,   rooted in fairness, transparency, and market data.

• We adjust salaries by location to ensure fairness, no matter where you live.

You’ll   have open, transparent conversations about compensation, benefits, and what   it’s   like to work at   College   Board throughout your hiring process. Check out   our   careers page   for   more.

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